Free · No prep · 30 minutes

Your hotel's AI blind spots,
found in 30 minutes.

We'll review your current stack, identify the highest-ROI opportunities, and tell you exactly where AI can save time and money — at no cost, with zero prep on your end.

Hotels of any size or flag
No sales pitch
Actionable in every call
4 audit slots per week — currently booking

Zero prep required. Seriously.

Don't pull reports. Don't build a deck. Don't brief your team. Just show up — we'll ask the right questions and do the legwork. You'll walk away with more clarity than you came in with, in 30 minutes flat.

What we cover

A structured audit,
not a fishing expedition.

Current tech stackPMS, channel manager, RMS, guest comms — what you have and what's missing
OTA dependency exposureWhere you're giving margin to the OTAs and how AI can start shifting that balance
Guest communication gapsPre-arrival, in-stay, and post-stay touchpoints that are leaking revenue
Pricing & revenue managementWhether your rate strategy is reacting to demand or perpetually chasing it
Labor automation opportunitiesRepetitive tasks your team handles manually that AI can take off their plate today
Review & reputation managementHow you respond to reviews today and where AI improves speed, volume, and quality
Your morning intelligence briefingWhether you're getting a single daily summary across all systems — occupancy, revenue, alerts, and anything that needs your attention — delivered before you walk in the door, with the ability to ask follow-up questions in plain language
In-house guest & staff visibilityReal-time awareness of who's on property, today's arrivals and departures, VIP flags, open service requests, and staffing coverage — so your team leads the day instead of reacting to it
How we spend the time

30 minutes. No fluff.
You leave with answers.

0–5 min
Your property & current setup

We start with your PMS, channel mix, and how your team currently manages guest communications and daily operations.

5–15 min
Where the biggest opportunities are

We dig into pricing, OTA dependency, staff time, and guest experience — finding where AI can have the fastest, most measurable impact.

15–25 min
Your personalized findings

We share what we found — a clear, honest read on your top 2–3 AI opportunities ranked by effort and impact, specific to your property.

25–30 min
One clear next step

We close with one concrete action you can take this week — whether you work with us or not. No vague recommendations, no pressure.

What you walk away with

Three things. Yours to keep.
No matter what.

01

Written findings summary

A concise recap of what we found — your stack, your gaps, and the context behind each opportunity. Sent within 24 hours of the call.

02

Prioritized opportunity list

Your top AI wins ranked by estimated time saved and revenue impact. Specific to your property, your team, and your current setup — not a generic checklist.

03

One clear next step

One concrete action you can take this week — whether we work together or not. No vague follow-ups. No proposal you didn't ask for.

Peter Mack, Founder of HospitalityOS
Who you're talking to

Two and a half decades on the inside.
Now on your side.

Peter Mack — our founder — spent 10 years at Starwood Hotels — Westin, W Hotels, and St. Regis — has run hotels as a GM, has been a hotel company CEO, and has owned hotels himself. He's not a software vendor with a quota. He's an operator who has sat in your chair, made payroll decisions, managed OTA dependency, and dealt with the same staffing and margin pressure you face every day.

HospitalityOS works with hotels to implement AI that fits their existing team and tools — not to rip and replace what's working.

Starwood Hotels · 10 yrs Collective Hotels & Retreats · Founder & CEO Cornell Hotel Administration Former GM Hotel Owner VP Product Innovation
Honest about fit

Who this is for —
and who it isn't.

Good fit

  • You're losing margin to OTAs and want to understand your options
  • Your team is stretched thin on tasks that should be automated
  • You've heard about AI but don't know what's actually worth investing in
  • You want an honest outside perspective from someone who's run hotels
  • You're open to change if the ROI case is clear

Probably not for you

  • You're happy with where RevPAR and margins are today
  • You want someone to tell you AI will solve everything overnight
  • You're not the decision-maker and can't move anything forward
  • You're looking for a vendor pitch to compare against others

Claim your free audit.

30 minutes. No prep. No pitch. Just a clear picture of where AI can move the needle for your property.

4 slots per week · book before they fill
Book My Free Audit →

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